FAQs

You can easily book a Pick-Up by visiting our website. If you choose to book your pick-up online, please make sure to have your account number and practice phone number ready. Please be aware that arranging Pick-Ups through courier will not be possible.

Once you have arranged your Pick-Up online, you will receive a consignment note via email. Simply print this off and slip it into the clear envelope attached to your satchel.

Not a problem! You will be able to amend your email and/or Pick-Up address to one that suits you for this pick-up on the form.

Please visit our website. You will be able to arrange a delivery of new Priority Satchels directly to your practice.

Once we receive your request, we will process your case and an invoice will be generated. This invoice will be raised by the end of the day when the Pick-Up was requested and will be emailed to the email address we have on your account.

You are no longer able to call courier for your pick-ups. All your delivery arrangements have to be made online.

Please contact our customer solutions team on 07 3852 1195 who will cancel the Pick-Up on your behalf. Please note, if the Pick-Up request has already been planned by our premium courier partner, you will still be charged for the Pick-Up.

Contact us

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07 3852 1195
07 3852 3098
G Floor, 140 Brunswick St
Fortitude Valley QLD 4006
PO Box 1444 Fortitude Valley QLD 4006

Products

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Gold & PFM
Ceramics
Implants
Chrome & Acrylic
CAD/CAM

Dental Professionals

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This information is intended for dental health professionals only. Please contact your dental health practitioner on potential treatment options suitable for your specific requirements.